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[QUOTE=Guest-IJT;111788][b]Name [/b]: Preeti Jhurani
[b]Email [/b]: Preetijhurani1984 AT gmail.com
[b]Designation / Skillset[/b] : Customer Service
An MBA with more than 5 years cross-functional experience in Customer Care/Sales sector/Admin

[u][b]Resume[/b][/u] :
CAREER OBJECTIVE
To utilize my business skills, coupled with my sound customer service skills; towards achieving a challenging career in a growth oriented and leading edge organization; which recognizes and values individual contribution and provides opportunities for mutual growth and advancement.
EXPERIENCE SUMMARY AND SKILLS
 An MBA with more than 5 years cross-functional experience in Customer Care/Sales sector/Admin, including one and half year experience as a Sales Coordinator (Kanpur Zone) with Vodafone UP East.
[b]CURRENT WORK ASSOCIATION [/b]:
- MetLife India as an Ops Executive since September 2008.
Work Profile
 Ensuring timely processing of customer queries, request and complaints within 1 working day.
 Build strong core capabilities within the team.
 Initiatives to automate and / or streamline processes, which will enable efficient process management and can be implemented across locations for process improvement and Skill enhancement.
 Initiating Sales and OPS monthly meetings (BANDHAN) to ensure smooth functioning and internal customer satisfaction.
 Implementing process initiatives and systems at my branch.
 Strategy planning to achieve 99% processing accuracy at Branch level.
 Investigate all major discrepancies that occur as a result of transaction operations and give feedback to associates on errors.
 Ensuring Error free processing by scrutinizing new business proposals in terms of attached documents and payment details and Achieving customer and agent satisfaction.
 To facilitate process and underwriting / AML training of our sales force and the operations team.
 To ensure FA commission cherub handling and process is followed as per the SOPs.
 Ensuring that the customer complaint is handled with utmost sensitivity.
 Preparing various MIS like Medical Tracker, %age of conversion of New Business, Productivity Grid. Etc.
[b]LAST WORK ASSOCIATION [/b]:
ETRL (Essar Telecom Retail Ltd.) main branch office as Duty Manager
[b]Duration [/b]: Nov 2007- Sep 2008.
Work Profile
 Maintaining Daily Sales Reports.
 Responsible for Business Development.
 Looking after the maintenance as well as administration of the store.
 Handling the walk-in customer.
 To achieve monthly sales targets set by the organization.
 Informing the customer about the product.
 Maintaining the stock reports.
 Creating and Maintaining Healthy Client relationship.
[b]PAST WORK ASSOCIATIONS [/b]:
Vodafone Essar Digilink India Limited, Kanpur (On the rolls of “Tiger Securities”)
[b]Profile [/b]: Sales Coordinator
[b]Duration [/b]: Feb 2006 - Nov 2007
Work Profile
 Circulation of Daily Sales Report
 Generation of Network Related Report
 Maintains Primary Billing Kanpur zone as well Distributor wise
 Town wise performance and also the network performance
 Provides Solution for all the sales related queries
 Co-ordinate with various internal departments for a smooth and faster deployment of services and regular operations.
 Provides the brief description of the system to every new joiner in Sales.
 Counter share Management
 Coordination in new town Launch
 Data coordination with other zones as on needed
 Tracking of First recharge done on all the numbers
 Providing the monthly achievement and target of the RM’s
ACADEMIA
- IRDA qualified certified.
- M.B.A. from Symbiosis Center for Distance Learning (2010)
- PG (Arts) from Kanpur University(2006)
- Graduation from Kanpur University (2004)
- Intermediate from UP Board (2001)
- Highschool from UP Board (1999)
COMPUTER PROFICIENCY
- Diploma in System Management from Aptech Computer Education, Kanpur.
SOMETHING MORE ABOUT ME
I am quick to terms, self confident & highly motivated. I am a good team player & love challenges & dedicated by nature.
REFERENCES
Available on request.
[b]Date [/b]:
[b]Place [/b]: Preeti Jhurani
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4202822
[b]Date & Time  [/b]: 2nd Jun 2011 10:43 AM (UTC)
[b]IP Address  [/b]: 124.124.95.15
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
Predicted Country : India[/QUOTE]

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