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[QUOTE=Guest-IJT;110412][b]Name [/b]: Omkar S.Raut [b]Email [/b]: omkarraut20 AT gmail.com [b]Designation / Skillset[/b] : Team Leader ------------------------------------------------------- [b]The submitted value of field named "Copy Paste Your CV / Resume Here [/b]:" is: ------------------------------------------------------- [b]Career Objective [/b]: To give my best efforts at all times, handle all responsibilities and cope with any given situation to the best of my abilities so as to grow and expand my career in line with Air Fare Construction & Ticketing. [b]Education [/b]: [b]Bachelor of Arts (Mumbai University) [/b]: March 2002 Diploma in International Airlines, Traveling & Tourism Management [b](IITC, Mumbai) [/b]: October 2002 Well versed with computers [b]Work Experience [/b]: Team Leader WNS Global Service. Nov’03- till date [b]a) Airlines [/b]: Virgin BSP Indirect UK [b]- Responsibilities handled in team [/b]: o Processing of data for Virgin BSP Sales & Virgin ARC Sales including Cash, Credit Cards and Refunds o Have handled a Team having strength of 30 staff. o Have prepared and maintained rosters for staff. o Have done allocation of work to staff on daily basis. o Have made capture plans to ensure completion of work on time. o Have made Quality Check plans to ensure completion of Quality Checks on time. o Have done Processing of Tickets as well as Quality Checks for Virgin PRA- 3 Processes. o Quality Checks for VIRGIN BSP Sales & VIRGIN ARC Sales o Raising queries to customer site for VIRGIN BSP & VIRGIN ARC o Query solving for VIRGIN BSP Sales & VIRGIN ARC Sales o Tallying reconciliation file for VIRGIN BSP Sales & VIRGIN ARC Sales o Was sent to UK for training. [b]b) Airlines [/b]: Strex Statistical Revenue for External Airline (Scandinavian Airlines) - Worked for Proration Team (SAS STREX) which involved 3 Sub Process [b]o Prepare process [/b]: involved inserting of ticketing numbers as per Ticket image [b]o Registration [/b]: Process: involved inserting of domain, agent locator and the sectors flown [b]o Proration Process [/b]: involved giving of airlines fare for the sector flown done by means of proration based on SPA The airlines involved were SKY WAYS (JZ), CIMBER AIR (QI) [b]Additional Working Knowledge [/b]: o Fare recognition and Proration Training o SAS STREX Online Training o On job training program by AIR INDIA Charters o ISO Awareness [b]Training courses attended in WNS Global Services (P) Ltd [/b]: - - General o Global Etiquette o Time Management o Communication Skills o Team Building o Telephone Etiquette o Fare Recognition & Pro-ration o Business Writing Skills [b]Training imparted in WNS Global Services (P) Ltd [/b]: - o Provided Product Training to staff as and when new staff recruited and on demand of management. o Two days training to 05 staff on communication with clients via Emails. [b]Strengths & Skills [/b]: - o Willingness & ability to adapt to different situations, people and environment. o Good Memory and fast grasping. o Willingness to learn and accept new challenges in life. o Communication & training skills, planning & analytical skills, leadership skills, process management skills. [b]Other Achievements [/b]: o Worked as a Quality Checker o Achieved Star Performer Award in R&R twice. o Have visited twice to the customer site (UK) for training purpose during the month of August 2010. ******** ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4129230 [b]Date & Time [/b]: 14th May 2011 7:06 AM (UTC) [b]IP Address [/b]: 115.240.105.160 [b]Browser Info [/b]: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/534.16 (KHTML, like Gecko) Chrome/10.0.648.151 Safari/534.16 Predicted Country : India[/QUOTE]
