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[QUOTE=Guest;110015]R.GENGAVARAJ
 
 [b]E-Mail [/b]: gengavaraj86 AT gmail.com 
 
Assignments in Sales, Service Operations, Customer Support, Client Relationship Management with a leading organization.
 
[b]Professional Profile [/b]:
 
- Presently associated with Gateway Ventures (CA) limited in Kazakhstan an India based organization as a Welding sales and service engineer.
- Now we are Authorized dealer for the ESAB WELDING (SWEDAN), THERMAL ARC WELDING (USA), MOSA GENERATORS (ITALY), VICTOR REGULATORS (USA) Products as a Sales and Service Engineer in Kazakhstan. 
- Domain knowledge of welding equipment’s and all welding related consumables and plasma cutting equipment’s.
- Service the welding and cutting machines in onsite and offshore and also handling the sales and service in general industrial products.
- 3 years’ experience in Service Operations, Technical Support, and Client Relationship Management.
- From AUG-2008 to OCT-2009 I was associated with TECHNOCRATS PLASMA SYSTEMS PVT LTD, MUMBAI (A LEADING WELDING AND PLASMA CUTTING EQUIPMENTS MANUFACTURER), as a technical service Engineer.
- Domain knowledge of SMAW, GTAW, FCAW, SAW, Thyristor based and inverter based welding machines and plasma cutting machines. 
- Troubleshooting, Regular Maintenance, Top Overhauling & major overhauling for welding and plasma cutting equipment’s.
- An effective communicator with excellent analytical and relationship management skills.
[b]Areas of Exposure & Expertise [/b]:
Service Operations
- Managing Service Operations with focus on handling repair & maintenance of SMAW,GTAW,FCAW,SAW THYRISTER AND INVERTER based welding and plasma cutting equipment’s.
- Adhering to service procedures and periodical maintenances with focus on optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum.
- Developing and ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & service quality norms.
Technical Support
- Supporting the Sales & product support team to achieve market leadership.
- Rendering product support in the field for demonstrates the welding and plasma cutting equipment’s.
- Communicating product feedback from field operations to technical communicator to facilitate various changes in products.
Client Relationship Management
- Maintaining excellent relations with clients to generate avenues for additional business.
- Monitoring post service activities like follow up with customers, service reminders and handling customer grievances for superior customer service.
- Enhancing customer satisfaction matrices through on-time delivery of welding and plasma cutting equipment’s and welding consumables & monitoring customer complaints & recon warranty issues.
[b]Organizational Experience [/b]:
Since NOV-2009 I am working with Gateway Ventures CA Ltd (Kazakhstan), as a welding Sales and Service Engineer
- Maintenance of welding and plasma cutting equipment’s from dec-2009 to aug-2010 in M/s. Saipem Limited in TRB barge working in Kazhagan Project.
- Now I am handling sales and service of welding and plasma cutting equipment’s in Kazakhstan (Aktau, Atyrau, Aksai, Astana)
[b]Academic [/b]:
- APRIL 2004- JUNE 2008 BACHELOR DEGREE IN ELECTRICAL AND ELECTRONICS ENGINEERING by 70% aggregate, DHANALAKSHMI SRINIVASAN ENGINEERING COLLEGE, PERAMBALUR, TAMIL NADU.
- MARCH-2004 higher secondary by 91% aggregate, INFANT JESUS HR SEC SCHOOL, TRICHY DIST, TAMIL NADU.
- April-2002 10th Standard by 85% aggregate, THANTAHI HANS ROEVER HIGH SCHOOL. PERAMBALUR DIST, TAMIL NADU.
[b]IT Skills  [/b]: Windows 98, 2000, XP, MS-Excel sheet & MS-Word. 
 
[b]Languages Known [/b]: TAMIL, ENGLISH, and TELUGU.[/QUOTE]

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