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[QUOTE=Guest-IJT;110001][b]Name [/b]: Dharmender Kumar [b]Email [/b]: dharma.1016 AT gmail.com [b]Designation / Skillset[/b] : Process associates/backoffice executive/ Resume [u][b]Resume[/b][/u] : CAREER OBJECTIVE - Seeking a position in which utilizes extensive knowledge of information systems and technology. Expertise in clerical duties, communication and customer service, able to treat people from diverse backgrounds with kindness and respect. KEY SKILLS - Good reading, speaking, listening skills that allow conversing clearly and concisely. - Ability to show patience and understanding and facilitate assistance while transacting with customers. - Ability to handle large volume of calls and coordinate with several clients simultaneously. - Exceptional record-keeping and report-making abilities that help maintain accurate details of work completed and work pending. EDUCATIONAL QUALIFICATION [b]Qualification [/b]: Post Graduate diploma in Business Management [b]University [/b]: Punjab Technical University [b]Year of passing [/b]: 2010 [b]Qualification [/b]: Bachelor’s Degree in commerce { (B.Com) Pass} [b]University [/b]: Delhi University [b]Year of Passing [/b]: 2009 COMPUTER KNOWLEDGE Internet, excel, office 2000, java, tally erp9.0 Work Summary [b]Experience [/b]: Total experience of more than 6 year of working in BPO environment [b]Employment Nature [/b]: Full time Employment [b]Work Nature [/b]: Work mainly including transferring data, capturing information and coordinating and organizing activities. Work responsibilities [b]Designation [/b]: Data process associates [b]Organization Name [/b]: Competent Software Private Limited [b]Duration [/b]: Dec 2004 to Dec 2010 Responsibilities - Perform back office operations, data transferring duties and comparing the two entry operator files, as instructed by the internal html instruction. - Working as behalf on leave team player. - Working on java script program to managing data of USA real estate property into the disc. - Make a right document to capturing all property information according to USA client's requirement. - Searching the right instruction in company internal html and then capturing in company program. [b]Designation [/b]: Customer Care Executive [b]Organization Name [/b]: Vcustomer Services India Private Limited [b]Duration [/b]: Jan 2011 to march 2011 [b]Responsibilities [/b]: - Making calls to customers and talking behalf of Indiamart.com and making a appointment. - Introduce the organization to new enquiries and provide information about the organization's objectives, products and services to the new customers - Make note of customer need and his requirement and suggestions and grievances of the customers. Take immediate resolution to solve customer queries. Give them a call back to ensure their grievances have been resolved. Achievements Achieved Best data process associates Award for the year 2008 for consistently achieving the set work targets. [b]Date [/b]: [b]Place [/b]: (Dharmender Kumar) ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4211709 [b]Date & Time [/b]: 4th Jun 2011 7:00 PM (UTC) IP Address : 180.215.218.107 Browser Info : Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0) Predicted Country : --[/QUOTE]
