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[QUOTE=Guest-IJT;107360][b]Name [/b]: donna mae s. bathan [b]Email [/b]: hanggreyy AT yahoo.com [b]Designation / Skillset[/b] : customer service representative i, donna mae suplido bathan would like to inform you that i attached in here my curriculum vitae with my profile, synopsis of achievement and detailed job experiences. thank you very much. [u][b]Resume[/b][/u] : BATHAN, DONNA MAE SUPLIDO hanggreyy AT yahoo.com OUTBOUND SALES REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE Profile - With 2 years of successful experience in outbound sales and customer service in support with recognized strengths in doing sales, giving customer satisfaction, good communication skills, and planning/implementing proactive procedures and systems to avoid problems in the first place.. - Possess solid computer skills. - Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft Power point, and Basic C-Language. - Ability to enhance and initiate customer service employee. - A team player whose willing to share best practices, good conduct, punctuality, professionalism and personal etiquette with colleagues. Synopsis of Achievements - Employee of the Month for Outbound Sales Account (February and July 2011). - Top Agent of the Month for Outbound Sales Account (February to September 2011). - Awarded as Quality Sales Agent for the whole Outbound Sales Department. - Created customer satisfaction survey, drastically reducing potential problems. Employment NCO-RMH TELESERVICES ASIA-PACIFIC INC. Bonifacio Global, Taguig City PH 2010-Present Outbound Sales Representative - Interacting by phone with the customers to solicit order for services or goods. - Requesting donations, information, making appointments, collecting information or conducting follow-up. - Communicating private individuals or businesses by phone for various purposes. - Delivering prepared sales scripts in persuading potential customers or clients to purchase the organization of product or service. - Describing products and services, responding to questions, and obtaining customer information. - Obtaining possible customer leads and conducting follow up on first point of contact. - Developing targeted sales campaigns, which increase sales to the organization from corporate customers. - Entering data and maintaining database of existing customers or potential customers. - Maintaining records of telephonic communications, interactions, accounts, orders, and payments. - Taking proper care that the outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists. AEGIS PEOPLESUPPORT Makati City, PH 2009-2010 Customer Service Representative - Establishes and maintains a high level of customer satisfaction in all sales transactions. - Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. - Identifies opportunities to up-sell and cross-sell customers. - Handles inquiries with regard to product, pricing order expediting, customer relations and complaints. - Handle all incoming phone calls with courtesy and professionalism. - Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks. - Responsible for handling and resolving customer inquiries accurately timely. - Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request. - Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks. - Understands shipping instructions and comprehends distribution center processes. - Responsible for maintaining and updating customer files. - Request and issue debit/credit memos and return goods authorizations as required. - Correct incomplete orders. Education Manila Central University Rizal Ave., Monumento Caloocan City 2005-2009 Bachelor of Science in Nursing ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4760775 [b]Date & Time [/b]: 21st Oct 2011 6:07 AM (UTC) [b]IP Address [/b]: 119.92.224.123 [b]Browser Info [/b]: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 Predicted Country ;: Philippines[/QUOTE]
