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[QUOTE=Guest;105990]Ravindra M. Dhumale 
B.E.(Production)
[b]Email [/b]:rdhumale AT gmail.com
Aurangabad.
OBJECTIVE - To be a successful employee working with a organization by meeting goal of the organization with the help of available resources in best possible way. 
EXPERIENCE – TOTAL EXPERIENCE – 15 Years.
1) Trimurti Food Tech Pvt Limited, Wadgaon Amli – Ahmednagar 
(April 03, 2010 to till date)
[b]Designation [/b]: Commercial Manager
Involved in Logistics, Projects and raw material planning,
Co ordination with Marketing and plant.
2) Hindustan Unilever Limited, Mumbai
(August 22, 2007 to April 01, 2010)
 At Branch Office Mumbai 
 [b]Designation [/b]: Customer Care Officer
Worked as Customer Care Officer – Mumbai for the product Water Purifier named PUREIT for entire Mumbai and Thana thru 34 Safe Water Zone across Mumbai.clouser the customer complaint with in 48 hours for which support of spares, training to service technicians .complaints received thru call center thru software Net Suite. Direct Sale of Battery and Water purifiers in Mumbai Market.
3) Adonis Electronics Pvt Ltd. (ONIDA) 
(Feb 14, 2007 to August 06, 2007)
 At Branch Office Aurangabad
 [b]Designation [/b]: Head Branch Service 
 
Worked as Head Branch Service – for products CTV, DVD, WM, MWO, A/C, Mobiles responsible for entire Marathwada & North Maharashtra.Handling the service thru Customer Care Center in Aurangabad, Nanded, Nasik, Jalgaon.
Branch operation consists of support of spares, training (Technical & WEB CRM)
4. Kitchen Appliances India Ltd., Aurangabad. (KENSTAR) - (September 20, 2001 to Feb 12, 2007)
at Head Office, Aurangabad.
[b]Designation [/b]: Senior Service Officer 
 
Working as Senior Service Officer – Customer Services (Customer Service Dept.) in ISO-9001 certified company which is manufacturers of brown as well as white goods like Mixer Grinder, Microwave Oven, Air Coolers, water purifier, Refrigerator, Air conditioner, washing machine, food processor as well as small appliances like hand blender, Sandwich toaster, Hand mixer, Juice extractor, Juicer attachment etc. 
A] JOB PROFILE – 
[b]1. MIS Reports [/b]: Ensure that the availability of reports in time, Summarise and analyze the MIS report, Responsible to prepare the formats for MIS and spare part reports, Prepare field failure report through MIS reports for plants and QA dept., Prepare the analytical reports based on MIS reports for HOD.. MIS Training to field staff.
[b]2. Service Coordination [/b]: Complete coordination for all the service related activities between head office and the divisions.
[b]3. Service Policies [/b]: Formulation / renewal, approval and execution of the old / new service policies.
[b]4. Spare part management [/b]: Supervision on spare part receipt and issue, Maintenance of records towards receipt and issue of spare parts, consumption analysis.
[b]5. Techno commercial [/b]: MIS report generation for service dept. which includes warranty / inventory cost analysis for spares and service expenses; also submit it to HO, VP & CEO.
[b]6. Quality Feedback Management System [/b]: Monthly Defect Analysis of all the models pertaining to Air conditioners, Washing machines, Refrigerators, Water purifiers, Mixer grinders, Air Coolers etc. and presenting it to management / manufacturers for corrective measures.
[b]7. Authorized Service Center Management (ASC) [/b]: Appointment and periodical evaluation of ASCs in the process to obtain highest standards for service delivery, which include FTF, FRT, CRT as benchmarks.
[b]8. Service Business [/b]: Formulation & execution of spare sale & service revenue targets for divisions.
[b]9. Training [/b]: Scheduling and organization of training sessions for various products at divisions including free service camps.
[b]10. Branch Operation [/b]: Controlling Service Network in the defined area of branch, Spare part planning & distribution to service associates, In warranty claim analysis, MIS reports to HO, Revenue generation, Field feedback to HO, Coordination with sales network in the defined area, Free service camp.
11. Team member & working under the live service processes being run in SAP.
12. Developed Web base inventory management software for stores with the help of external software company.
13. Customer complaint management for complaints received at head office.
5) Hotel President Park, Aurangabad 
 (15 Dec 2000 to 15 August 2001)
 [b]Designation [/b]: Maintenance Manager
 Hotel President Park is Five star Hotel 150 rooms located at Aurangabad.Handling entire electrical & Mechanical operation of hotel .Air conditioner, Transformer, water supply, Generator, Kitchen equipments, Swimming Pool.etc.
6) Videocon Appliances Limited (Refrigerator Division) 
Chitegaon Aurangbad 
(02 June 1996 to 30 November 2000)
[b]Designation [/b]: Senior Engineer Production
Worked on production line on Direct Cool & Frost Free Models. Total product Knowledge of forming & foaming Assly and service problems & Techno commercial problems.
7) Emco Transformer Limited, Thana.Mumbai 
 (02 September 1994 to 31 May 1996)
 [b]Designation [/b]: Engineer
Worked on Power & distribution Transformer material Planning, Production, and Logistics up to 100 MVA.Erection and tanking of transformer. Including dispatch of parts like conservator, Bushing and turrets.
 
8) Crompton Greaves Limited, Transformer Division 
 Kanjurmarg Mumbai 
 (01 July 1993 to 31 July 1994)
 [b]Designation [/b]: Trainee Engineer
Worked in QA Fabrication Dept (Power Transformer tank & Conservator Tank inspection as per drawing and specifications)
B] COMPUTER LITERCY – 
(Basic, MS-Office, Fundamental.)
[b]C] EDUCATION QUALIFICATION [/b]:
B.E. (PRODUCTION)
EXTRA CIRICUL0AR ACTIVITIES -
1) Vice Captain of Cricket team, winner of first prize in annual Gathering 1990-1991
2) 10 days of social activity (Rescue operation) at Killari Distt;: Latur just after earthquake.[/QUOTE]

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